Shipping & preorders.
Our shipping policy lists a 2–3 business day dispatch window for items without a release date. Preorders ship around their release date and may be delayed by distributors or manufacturers.
Review the shipping or pickup options and charges offered at checkout for your items and destination.
Read the full shipping policyContact us before sending a return.
Our refund policy allows requests for eligible returns within 30 days of purchase. Items must be unused, in the same condition received, with their original packaging and proof of purchase.
- Singles, limited runs and one-time exclusive items, sale items, and gift cards are excluded from returns.
- Shipped items are subject to a 20% restocking fee.
- Returns need approval first. Follow the return instructions provided when your request is accepted.
Start a return request at sales@luckysevengames.com.
Read the full refund policyThis is a summary of our existing shipping and refund policies. Read the full policies for complete details.
Let us know when it arrives.
Inspect your order upon receipt. Contact us immediately if an item is defective, damaged, or incorrect so our team can evaluate the issue.
Include your order number and a description of the issue. You can attach relevant photos in your email app.
A question about your purchase?
For an order change, cancellation request, or delivery question, contact our team with your order number. Our team needs to confirm whether a change is possible.